Interaction design
User journeys, User flows, Sketches, Wireframes, Interactive prototypes
Optimisation
Clickstream analysis, Analytics, MVT testing, A/B testing
Design leadership
UX strategy, Stakeholder management, Mentoring, Training, Team & Project leadership
Business Analysis
Requirements engineering, Business requirements catalogue, Use cases, Process flows, Functional specifications, User story mapping, Gap analysis
Information Architecture
Content inventories, Sitemaps & Taxonomy, Card sorting, Tree testing.
Research
Interviews, Personas, Usability testing, Guerilla testing, Focus groups, Contextual inquiry, Eye tracking