Homepage option 1 - Claire Elizabeth White

Hello! I’m Claire

I’m a Lead UX designer with over 12 years’ experience in Research, Interaction design, Usability evaluation & Testing, and Optimisation across a wide variety of different business sectors including Central Government, Financial Services, E-commerce, Retail and IT Security.

More about me

Clients I’ve worked with

Finance Education Government ecommerce Retail IT Security

My skills

Business Analysis

Requirements engineering, Business requirements catalogue, Use cases, Process flows, Functional specifications, User story mapping, Gap analysis

Research

Interviews, Personas, Usability testing, Guerilla testing, Focus groups, Contextual inquiry, Eye tracking

Information Architecture

Content inventories, Sitemaps & Taxonomy, Card sorting, Tree testing.

Interaction design

User journeys, User flows, Sketches, Wireframes, Interactive prototypes

Design leadership

UX strategy, Stakeholder management, Mentoring, Training, Team & Project leadership

Optimisation

Clickstream analysis, Analytics, MVT testing, A/B testing

What people say

Claire delivered a wide variety of UX projects in my team. Whilst she undertook all of the standard IA tasks (e.g. wireframing site-maps) she particularly excelled at distilling research and data into Experience Maps and her thinking drove many of our design solutions. Her BA background was also invaluable on several projects, where we really needed someone with the patience and perseverance to deliver detailed documentation. Finally, Claire was a pleasure to work with. She was a really popular member of the team and is much missed.

Mike DaveyPartner, Experience Design at Walden O’Neill

Claire joined my team as one of the Lead UX Designers and she did not let us down. She is a professional, compassionate and talented UX Designer who helped the team to up their standard of work by focussing more on the customer as well as the business. Claire started at B&Q while the team was working on a large and complex e-commerce platform delivery. She happily got stuck in, managing relationships between stakeholders as well as other colleagues working on the project. The feedback I received about Claire while managing her was exceptional, she took on the work and delivered excellent results. I would very happily work with Claire again and highly recommend her as a great colleague and top-notch UX Designer.

Alex BradburyService & Experience Designer & Consultant

Claire worked in my team at B&Q she is a highly capable individual, creates top quality experiences based on sound judgement, data & analytics along with her breadth of her understanding about what is best practice in delivering great digital customer experiences she is an asset to any organisation. Alongside that Claire is considered in her approach, friendly and always will to get stuck in and deliver great outputs. I’d certainly recommend her to anyone.

Conner JosiePractice Director - Digital Transformation